Help Center

Please make sure your bike is compatible before buying the MotoLink II adapter. The 4-pin connector works on Harley-Davidson® models with 4-pin J1850 OBD data link connectors (DLCs) and Delphi® engine control units (ECUs) only. The 6-pin connector works on Harley-Davidson® CAN models with 6-pin OBD data link connectors (DLCs). Visit https://motolink.net/motolink1hd.html for the complete listing of compatible motorcycles.

Yes, we offer a 1-year manufacturer warranty on all MotoLink II products.

The MotoLink II app works with Android phones and iPhones only. The app requires iOS7 or above, and Android OS 4.3 or above.

No, there are no hidden fees or subscriptions. Once you purchase an adapter, the MotoLink II app is free to use.

Yes, firmware and MotoLink II app updates are included with your purchase.

The MotoLink II app is available in English, French, Spanish, Italian and German.

Yes, you can choose between US and metric measurement units.

You only need it the first time you register your MotoLink II adapter. The adapter does not require Wi-Fi or a cellular connection. It communicates with your phone via Bluetooth.

Yes, you can use it on any number of bikes as long as they are listed as compatible vehicles. Refer to the complete listing at https://motolink.net/motolink1hd.html.

Yes, but not at the same time. An adapter can only be connected to one phone at a time.

Using a smartphone while riding is dangerous and is not recommended.

No, the adapter consumes no power when the bike’s ignition is off.

The 4-pin connector works on Harley-Davidson® models with 4-pin data link connectors (DLCs) and Delphi® engine control units (ECUs) only. The 6-pin connector works on Harley-Davidson® CAN models with 6-pin data link connectors (DLCs).

Yes. You can have as many MotoLink II adapters on your account as you like.

The app will connect to the adapter automatically. Make sure your adapter is plugged into the OBD data link connector (DLC), the ignition is on, motorcycle is unlocked, and the RUN switch is in RUN position. If, for some reason, it doesn’t connect, go to Settings, then Adapters. Tap on the adapter, and choose Connect.

Take these steps to troubleshoot the connection:

1. Is your motorcycle model compatible? See the compatibility chart at www.motolink.net/motolink1hd.html. Make sure your motorcycle has a factory-installed Delphi® electronic control module (ECM) and no aftermarket modifications have been made. Aftermarket devices such Power Commander or ThunderMax may interfere with the performance of the adapter.
2. Is your bike unlocked? Make sure it is unlocked before connecting.
3. Is your bike’s ignition on? Make sure ignition is on, and the RUN switch is in RUN position. If the adapter still cannot connect, start the engine.
4. Are you using a correct on-board diagnostics (OBD) port? Some motorcycle models may have similar looking accessory ports that will fit the adapter but will not provide a connection to the engine control unit. Refer to your motorcycle’s user manual to locate the data link connector (DLC) port. For more information on how to locate the OBD port, click here.
   
5. Is the adapter’s LED flashing? If the adapter is plugged in and powered, its LED light begins to flash. When the connection is established, the light goes solid. If LED light is off, that means the adapter is not powered. It could be plugged in into a wrong port or the motorcycle's ignition is not on. If the bike's battery is low, you may need to turn the engine on to power the adapter.
   
6. Is your phone’s Bluetooth switched on? Go to your phone’s settings and make sure that Bluetooth is on.
7. Did you create an account using MotoLink app? Make sure you created a MotoLink account.
8. Are you logged in? Make sure you are logged in via MotoLink app before attempting to connect.
9. Is “Location” enabled under the MotoLink app permissions (Android only)? Go to Settings, then Applications, select MotoLink, then Permissions. Make sure that "Location" is enabled.
10. Did you try connecting manually if automatic connection doesn’t work? You can connect manually by going to MotoLink app’s Settings/Adapters and then tapping on a listed adapter.
11. Are you connecting using MotoLink app or your phone’s Bluetooth settings? Make sure you ALWAYS use MotoLink app to connect. NEVER use your phone’s Bluetooth settings to pair the adapter. The adapter may or may not be listed as one of the available devices in your phone’s Bluetooth settings.
12. If manual connection fails, go to Settings/Adapters and remove the adapter from My Adapters by tapping on it and selecting “Remove." When it reappears under Available Adapters, tap on it to connect manually.
13. Do you have other Bluetooth devices connected to your phone while attempting to connect to the adapter? Some Bluetooth devices, e.g. smartwatches, may interfere with the adapter’s performance. Disconnect/unpair them while using the adapter.
14. If the above steps didn’t help establish a stable connection, try running the MotoLink app on a different phone or tablet.

It is usually located under the seat or on the side of your bike. Refer to your motorcycle manual if you cannot locate it. Disconnect any other equipment using the OBD data link connector (DLC), if applicable. For more information, click here.

The new version will become available in the App Store and Google Play. Your app can be updated automatically or manually, depending on your phone’s settings.

Yes, you can see all fault codes that are stored in your bike’s electronic control unit (ECU). You can run a global search or choose individual systems, such as Ignition or Immobilizer to check for errors. Go to Diagnostics, then Fault Code Search and choose the option you need.

Yes, you can erase fault codes, either all or by individual system. Go to Diagnostics, then Clear Fault Codes and choose the option you need.

Yes, the diagnostic trouble code (DTC) is also known as fault code or error code.

Yes, you can view all available engine data. Go to Diagnostics, then View Live Data Parameters. Choose whether you want to view all available parameters or browse by system.

When you view fault codes / DTCs for a particular system, you can tap the Save Report button at the button. You can always access all saved reports later in the Saved Reports section of the Diagnostics menu. When you open a report, you can email it by tapping on the Share Report button.

The Dashboard feature visualizes engine data, i.e. speed, rpm, engine temperature, air temperature, pressure and battery voltage. If you see the Check Engine light is on, you can tap on it and access the DTC report.

Tap on the icon in the upper left corner to open the Main Menu.

Open the Main Menu and choose Settings.

You have to open the app in order to establish a connection with the adapter. The adapter must be plugged in, the bike’s ignition should be on and the RUN switch should be in RUN position.

Aftermarket devices that use the data link connector (DLC) need to be disconnected in order for you to use the MotoLink II adapter. If an aftermarket device uses the diagnostic bus, it may interfere with the adapter.

No.

No.

No.

The MotoLink II adapter uses a Bluetooth LE (Low Energy) module with a range of about 10 ft. line of sight. For better results, we recommend using the phone as close to the bike as possible.

A new bike will be added automatically when you insert the adapter in the bike’s OBD data link connector (DLC) and connect with your smartphone, according to the Quick Start Guide.

Go to Settings, then Vehicles. Tap on the vehicle and choose “Rename vehicle”.

Go to Settings, then Vehicles. Tap on the vehicle and choose “Remove vehicle”.

The adapter flashes when it’s not connected to a smartphone. If you need to connect it to your phone, open MotoLink II app, go to Settings, then Adapters, tap on the adapter and choose “Connect”.

If you can’t log in to your account, tap “Forgot password”. You will receive an email with instructions.

Go to https://motolink.net/motolink1hd.html and browse the FAQ section or email us at support@motolink.net.